Abeka Customer Experience (Part Time/Remote)
<h2><b>Dedicated to Excellence, Committed to Service</b></h2><p style="text-align:inherit"><br> </p>Abeka Customer Experience (Part Time/Remote)<p style="text-align:inherit"><br> </p>The Customer Experience Agent receives customer inquiries, resolves customer issues, provides product information & support, and maintains accurate customer records. <br><br>Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, WI and WV. <br><br>Pay is $15.53/hr. Work hours: 15-25 hrs./week, varying between off-peak and peak seasons. No benefits.<p style="text-align:inherit"><br> </p><p><b>Receive Customer Inquiries</b></p><p><span>Answer phone calls, chat messages, and emails from customers regarding orders, product details, billing, technical issues, or general questions.</span></p><p></p><p><b>Resolve Customer Issues</b></p><p><span>Identify the root cause of customer problems, provide solutions, troubleshoot technical difficulties, and escalate complex issues to relevant departments when necessary.</span></p><p></p><p><b>Provide Product Information and Support</b></p><p><span>Explain product features, benefits, usage instructions, and address customer concerns about product functionality.</span></p><p></p><p><b>Maintain Accurate Customer Records</b></p><p><span>Document customer interactions, including details of inquiries, resolutions, and any relevant information in the customer relationship management (CRM) system. </span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>FLSA Status - Scanning (Non-exempt)</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><u><b>Education</b></u></p><p><span>Required Education:</span></p><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">HS Preferred</span> <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Education: College</span> Degree<p style="text-align:inherit"><br> </p><p style="text-align:left"><u><b>Work Experience</b></u></p><p style="text-align:left">Required Experience:</p>1+ years in team <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">collaboration Preferred</span> <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Experience: 3+</span> years in customer service<p style="text-align:inherit"><br> </p><p style="text-align:left"><b><u>Physical Requirements and Skills</u></b></p>Communication, Deadline Management, Detail-Oriented, Microsoft Applications, Multitasking, Prioritization, Quick Thinking, Working Independently<p style="text-align:inherit"><br> </p><p style="text-align:inherit"><br> </p><p style="text-align:inherit"><br> </p><p style="text-align:left"><i>Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.</i></p>
