Admin Officers -derry/londonderry

**Start date: ASAP, 21ST OR 28TH OCT** **Rate of pay**: £12.59 **Duration**: 51 weeks **Hours of work**: Full time 37 Hours per week The contracted hours are 8am - 8pm Monday - Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 - 5.00 Monday to Friday. **No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.** **Key Responsibilities**: - Answering telephone calls and signpost to further support made into a bespoke helpline available during normal business hours 8am to 6pm Monday to Friday. - Take follow-up action after the Migration Notice has been issued - Implement extensions to \"Claim by\" Date - Send reminders - Carry out cancellations/deferrals - Update the Move Service - Action the \"Notify IS and Record Overlapping Benefit to do\" as part of claim termination work - Responsible for the Enhanced Support Journey (outbound calls, vulnerability check and potential Visiting Officer referral) **Essential Criteria applicants must have**: - five GCSE/GCE passes (at A, B or C) with Maths and English **( Proof of certs required )** - Excellent IT skills, including use of Microsoft Word and Excel. - Excellent communication skills. - Proven ability to use own initiative. Please send your CV via the link or to **RecCoBelfast