At Your Service Center Associate, Flushing - Full Time

Macy's is a storied retail company that has captivated America for over 160 years. They are seeking an At Your Service Center Associate to deliver a seamless and personalized shopping experience, supporting various service activities while ensuring high service standards.


Responsibilities

  • Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks
  • Help keep the shopping space clean, organized, and inviting so every customer feels welcome
  • Welcome customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships
  • Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store
  • Be proficient in all systems needed to complete transactions, and ensure the collection area is organized
  • Help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean
  • Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders
  • Share our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you
  • Support one another with honesty, care, and collaboration
  • Take pride in our work, achieve sales goals and learn from each other to deliver individual and store results

Skills

  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Must be able to understand and communicate effectively with customers, co-workers, and supervisors
  • Must be able to read and understand employment policies and safety rules/procedures in English
  • Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues
  • Be comfortable communicating and collaborating with customers and colleagues
  • Meeting daily sales goal challenges
  • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
  • Enjoy meeting people, learning about them, and sharing information
  • Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
  • You can handle electronic devices with no problem
  • This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
  • Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Benefits

  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice

Company Overview

  • Macy's is America’s store for life. The largest retail brand of Macy's, Inc. It was founded in 1858, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.macysjobs.com.

    • Company H1B Sponsorship

  • Macy's has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 10 in 2022, 26 in 2021, 37 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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