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Benefits Administration Services Associate II

February 16, 2026

<ul><li>Improves participant decision-making process by advising participants on plan provisions.</li><li>Responds to client-specific inquiries, including telephone and web correspondence.</li><li>Completes transactions related to customer inquiries with limited supervision.</li><li>Meets timeliness and accuracy standards.</li><li>Documents calls by creating detailed notes in the case management system.</li><li>Completes callbacks in a timely manner and escalates as appropriate.</li><li>Adheres to call center metrics and guidelines within established procedures.</li><li>Explains the appropriate participant forms and provides guidance on completion.</li><li>Performs other duties as assigned.</li><li>Complies with all policies and standards.</li><li>Typing Speed Requirement 20WPM</li></ul>

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