Billing Operations Analyst 2 | Twilio | Remote (USA)

<p><strong>See yourself at Twilio</strong></p> <p>Join the team as our next Billing Operations Analyst </p> <p><strong>Who we are & why we’re hiring</strong></p> <p>Twilio powers real-time business communications and data solutions that help <a target="_blank" rel="noreferrer noopener nofollow" href="https://customers.twilio.com/">companies and developers worldwide</a> build better applications and customer experiences.</p> <p>Although we’re headquartered in San Francisco, we’re on a journey to becoming a globally antiracist company that supports <a target="_blank" rel="noreferrer noopener nofollow" href="https://www.twilio.com/company/diversity">diversity, equity & inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.</p> <p><strong>About the job</strong></p> <p>Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view not only financial and who lives<a target="_blank" rel="noreferrer noopener nofollow" href="https://www.twilio.com/company/values"> the Twilio Magic</a> They also have:</p> <p>Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.  </p> <p><strong>Responsibilities</strong></p> <p>You’ll be:</p> <ul class="wp-block-list"> <li>Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.</li> <li>Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.</li> <li>Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.</li> <li>Participating in external and internal audits, as requested.<br></li> </ul> <p><strong>Qualifications </strong></p> <p>Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>Required:</strong></p> <ul class="wp-block-list"> <li>Strong experience in the area of Billings / Revenue / Order to Cash.</li> <li>Demonstrated problem-solving, strong interpersonal and communication skills.</li> <li>Experience working with NetSuite, Zuora and Salesforce is advantageous, although not essential.</li> <li>Solid experience working with large volume transactions with strong attention to detail.</li> <li>Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.</li> <li>1-3 years experience in an Operations role.</li> <li>Periodic weekend work will also be essential for this role.</li> <li>Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.</li> </ul> <p><strong>Location </strong></p> <p>This role will be located in our Bengaluru, India office or alternatively working remotely in India. Minimal travel is anticipated.</p> <p><strong>What We Offer</strong></p> <p>There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p> <p><strong>Twilio thinks big. Do you?</strong></p> <p>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call<a target="_blank" rel="noreferrer noopener nofollow" href="https://www.twilio.com/company/values"> Twilio Magic</a>. Additionally, we empower employees to build<a target="_blank" rel="noreferrer noopener nofollow" href="https://www.twilio.org/impact-fund/"> positive change in their communities</a> by supporting their volunteering and donation efforts.</p> <p>So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn’t what you’re looking for, <a target="_blank" rel="noreferrer noopener nofollow" href="https://www.twilio.com/company/jobs#open-positions">please consider other open positions</a>.</p>