Call Center Agent

Common Collection Agency is looking for dynamic Call Center Agents with a minimum of 1 year of Call Center Experience.

Hours of Shift: (This position is an in-office position)

• Monday 10:15am - 08:45pm
• Tuesday 10:15am - 08:45pm
• Wednesday 8:30am - 5:00pm
• Thursday 8:30am - 5:00pm
• Friday 8:30am - 5:00pm
• Every 3rd Saturday of the month 08:30am - 11:30am

Our culture, fairness & performance is the main reason our attrition rate is so low. We are looking for collection agents who are ready to deliver performance while furthering their career.

Experience/Qualifications Requirements:

• Must have experience working in a Call Center
• Responsible for the collection of outstanding accounts by outbound/inbound Telephone calls.
• Communicate with customers while being compliant and following the provincial legislation laws & client guidelines.
• Provide timely and effective resolutions to call center issues
• Be able to apply skip tracing techniques.
• Analyze and evaluate reports & execute KPI through one on one coaching.
• Follow guidelines to determine & negotiate suitable repayment arrangements
• Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
• Submit reports for review by collection management on a timely manner.
• Excellent oral and written communication skills for consistent collection calls
• Basic understanding of Microsoft Excel and Outlook
• Adapt in a fast-paced environment & willingness to learn
• Desire to learn and further your career & be a team player.
• Evening coverage until 9pm a requirement on a mandatory late night.
• Bilingual an asset (English, French) but not required

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• On-site parking
• Vision care

Experience:

• Call Center : 1 year (required)

Location:

• Scarborough, ON M1B 5P8 (required)

Work Location: In person