Call Center Membership Representative (Remote - Must Reside In Syracuse/CNY Regi
AAA Western and Central New York seeks a Call Center Membership Representative to provide exceptional service to members and promote AAA membership benefits. The ideal candidate is dedicated to providing a totally satisfying experience and demonstrates compassion, empathy, and unsurpassed service.
Requirements
- Equivalent experience will be considered in lieu of degree
- Competency in effectively navigating multiple computer systems and applications simultaneously while handling live member interactions
- Ability to read, interpret, and apply written instructions, policies, maps, and procedural documentation
- Demonstrated problem-solving skills with the ability to remain calm, professional, and solution-focused while addressing member concerns
- Ability to perform effectively in a fast-paced, high-volume contact center environment with frequent changes in call volume and call complexity
- Strong attention to detail with a commitment to accuracy, compliance, and quality standards.
- Comfortable engaging in needs-based conversations that may include sales, retention, and billing discussions.
- Ability to multitask in various areas of the contact center & to work weekends, afternoons/evenings, & holidays as required by business need
- Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, typing and communicating on the phone
- Must be able to lift, carry, push, pull a maximum of 25 lbs
Benefits
- Medical, Dental, Life and AD&D Insurance
- Flexible work schedules
- Pre-Tax & Roth 401(k) plan with company match
- Health Spending Accounts with company contribution & Flexible Spending Accounts
- Company Paid Short-term & Long-term disability
- Paid time off
- Tuition reimbursement & company-paid training programs
- FREE AAA membership & travel / product discounts
- Paid Volunteer Time Off
