Call Centre Agent

Who We Are

Starlight Investments is a leading global real estate investment and asset management firm. Established in 2011 and privately owned, Starlight has grown to a dynamic team of 360+ professionals who manage over $25 billion of direct real estate and real estate investment securities.

Offering a range of investment vehicles across various real estate strategies, we are a developer and asset manager of over 77,000 multi-residential suites and over 9 million square feet of commercial property space. Holding Canada’s largest portfolio of multi-family assets, we have a strong focus and commitment to creating a positive impact for our communities. To learn more about Starlight, please visit our company website For a real time view of our news, announcements and initiatives, follow us on LinkedIn.

What We Offer:

  • Diverse multi generational workforce
  • Competitive and equitable compensation
  • Employer matching Group Retirement Savings Plan
  • Comprehensive benefits packages
  • Health and lifestyle spending accounts
  • Maternity leave top up
  • Leadership and mentorship programs
  • Career growth and advancement opportunities
  • Investment opportunities in Starlight funds
  • Seasonal office hours
  • Annual Company wide volunteer day (Impact day)
  • Award-winning Environmental Social Governance (ESG) Strategy
  • Personal and Cultural days
  • Designated CPA Training Facility

What You Will Do:

The Call Centre Agent is responsible for delivering an exceptional first point of contact experience for prospective residents. As part of the New Development Leasing team, this role supports the leasing journey by managing inbound and outbound communications, pre-screening prospects, and coordinating appointments for Leasing Specialists. This role plays a key part in driving occupancy by ensuring every inquiry is handled efficiently, professionally, and with a strong customer-first approach.

What to Expect:

During your first 3 months, you will be enrolled in our onboarding program where you will be acquainted with our core values, people and culture, lines of business and strategic plans. This includes an overview of our operations, exclusive company offerings and an opportunity to join committees and councils. You will participate in customized training, specific to your role, on our internal processes and procedures.

Additional Responsibilities:

  • Respond to inbound leasing inquiries across phone, email, and digital channels in a timely and professional manner
  • Provide accurate and consistent information regarding property availability, pricing, features, and amenities
  • Pre-screen prospective residents using established leasing criteria to assess suitability and prioritize qualified leads
  • Schedule and coordinate property tours and appointments for Leasing Specialists, ensuring a seamless transition of prospects
  • Track and manage leads throughout the leasing funnel to ensure timely follow-up and progression
  • Maintain accurate and up-to-date records of all prospect interactions within the CRM system
  • Collaborate closely with Leasing Specialists to support a consistent and high-quality prospect experience
  • Adhere to contact centre performance standards, including response times, call quality, and conversion expectations
  • Support administrative leasing and operational tasks as required

What You Will Offer:

  • A demonstrated alignment with Starlight’s mission, vision and core values (Impact, Inclusivity, Integrity and Ingenuity)
  • A solid understanding of Starlight’s business and objectives
  • A desire for personal and organizational growth
  • A driver of positive impact and organizational change
  • A passionate and collaborative attitude

Experience:

  • 1–2 years of experience in a customer service, call centre, or sales support role
  • Experience in real estate, property management, or leasing is considered an asset
  • Strong verbal and written communication skills with excellent telephone etiquette
  • Highly organized with the ability to manage multiple priorities
  • Customer-focused with strong problem-solving abilities
  • Proficient in Microsoft Office and CRM systems
  • Ability to work effectively in a fast-paced, team-oriented environment
  • Professional, positive, and adaptable attitude

What If You Don’t Meet Every Requirement?

If your skillset doesn’t align with every qualification of this posting, we still encourage you to apply. Your unique background and experience is valuable and potentially relevant for this or other available roles. We are always on the look out for great talent to join our team.

In the event that you are not selected to move forward, your resume will be kept on file for future opportunities. In the interim, we encourage you to view our other available positions on our company careers page at

Diversity, Equity and Inclusion

Starlight is dedicated to creating a workplace culture of inclusiveness that reflects the diverse communities that we operate in. We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including but not limited to women, persons with disabilities, visible minorities (racialized), Black, Indigenous Peoples and persons of any gender identity and sexual orientation.

Starlight offers accommodation for applicants with disabilities. If you require accommodation during the application and or interview process, please notify the People and Culture team via e-mail at recruitment@starlightinvest.com or contact us by phone at 416-234-8444.

Environmental Social Governance (ESG)

As one of the largest rental housing providers in Canada, Starlight’s focus on ESG is aligned with our broader purpose to invest with impact and drive social and economic growth through real estate. We aim to ingrain ESG practices into everything we do. This focus shapes our business operations and influences our interactions with our employees, our investors, our partners and our communities.

We thank all applicants for their interest, however only those selected for further consideration will be contacted.

Job Types: Full-time, Part-time

Pay: $24.00-$27.00 per hour

Expected hours: No more than 40.0 per week

Work Location: In person

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