Coordinator, Customer Experience Operations (CXO) - APAC

## Company Overview Netflix is a global entertainment streaming service offering TV series, films and games to over 300 million paid members in more than 190 countries. The company’s mission is to entertain the world by making great stories accessible in many languages and regions while prioritizing diversity and inclusion. ## Role Summary The Coordinator, Customer Experience Operations (CXO) - APAC will support the Regional Director of Customer Service by driving operational excellence across regional CXO teams. This role focuses on project coordination, documentation, process improvement and administrative support to ensure smooth delivery of cross-functional initiatives and day-to-day operations. ## Key Responsibilities - Maintain and update critical systems and operational overviews (particularly Airtable) to ensure data accuracy and support workflows - Coordinate project delivery, serve as a central communications hub, and liaise with stakeholders on requests, requirements and resourcing - Support prioritization of CXO projects, assign ownership where needed, and track progress to meet milestones and timelines - Drive execution of regional CXO projects and cross-functional initiatives (e.g., fraud prevention, quality improvements), including hands-on delivery for certain tasks - Create and maintain high-quality documentation and slide decks for processes, projects and briefings - Support administrative tasks including coordinating contractual reviews/negotiations, purchase orders and invoice management in partnership with sourcing/legal - Assist planning and logistics for internal off-sites and partner summits, and coordinate external events, performance reviews and calibration sessions - Coordinate specialized external resources (e.g., BPO XAs), handle localization requests (translations, agent inputs), and support ad hoc analysis or data collection - Monitor regional trends and operational anomalies, coordinate follow-up actions, and escalate findings to enable rapid responses ## Required Qualifications - Minimum 4-5 years of experience in operations, project coordination, business analysis or related roles within fast-paced, customer-facing or technology-driven environments - Demonstrated experience in multi-lingual, international customer service or large-scale operational settings - Strong project management skills: scope definition, milestone planning, prioritization, tracking and adaptation - Proficiency with project and data management tools (experience with Airtable strongly preferred) - Experience with Google Workspace (Docs, Sheets, Slides) or equivalent productivity tools - Excellent written and verbal communication skills with the ability to produce clear reports and presentations - Strong organizational attention to detail, ability to manage multiple responsibilities and datasets simultaneously - Analytical aptitude to interpret data and convert insights into actionable recommendations - Proactive, adaptable, and able to take ownership with minimal supervision ## Preferred Qualifications - Project management certification (preferred) - Experience with data visualization/analytics tools such as Tableau - Familiarity with Asana or similar project management platforms - Prior experience coordinating external vendors or BPO partners ## Compensation & Benefits - Salary range: Not specified in the job posting - Benefits: Not detailed in the posting; Netflix states inclusion and accommodations are supported during hiring - Work arrangement: Full-time role; specific perks and flexible work details not provided (confirm with recruiter) ## Company Culture & Values - Netflix emphasizes inclusion, diversity and equal opportunity, and explicitly welcomes requests for accommodations during the hiring process - The company values a data-driven, operational mindset, efficiency, ownership and clear cross-functional communication ## Additional Information - Location: Manila, Philippines (APAC regional role) - Employment type: Full-time - Work arrangement: Not explicitly stated in the posting; contact your recruiting partner or the Netflix careers listing for details - Application instructions: If you need an accommodation during the hiring process, notify your recruiting partner; apply via Netflix careers for the CXO Coordinator, APAC role and follow recruiter guidance for next steps