Customer Service Specialist Part-Time

<h2>Overview</h2> <p></p> <p>Join our dynamic team as you answer and resolve urgent after-hours Customer Care calls during evenings, weekends, and holidays, making a meaningful impact on our customers' experiences. Enjoy the flexibility of working from home, with the necessary requirement of a high-speed internet connection (non-satellite). We prefer candidates with a college degree, but we will also consider those with 5 – 7 years of equivalent supervisory experience in a Call Center environment.</p> <p> </p> <p> </p> <p><strong>Benefits</strong></p> <ul> <li>401 (K) with generous company match</li> <li>Paid Time Off (PTO)</li> <li>Paid training</li> <li>Employee Stock Ownership Plan (ESOP)</li> <li>Propane Discounts</li> </ul> <h2>Responsibilities</h2> <ul> <li>Answers and resolves urgent-emergency calls.</li> <li>Ability to work in multiple systems. </li> <li>Meet the goals of the team to include quality and productivity standards. </li> <li>Serves as a customer advocate and records customer feedback in Sales Force, People Soft or any necessary support systems. </li> <li>Handles and follow up on emergency calls in an efficient and timely manner. </li> <li>Acts as a helpful resource for customers via phone, email, and chat, responding to customer inquiries in a timely and accurate manner and through completion.  </li> <li>Works towards automating manual tasks by recommending process improvements. </li> <li>Work in tandem with other team members remotely.</li> <li>Emanates a positive attitude; ability to support the changes of the business. </li> <li>Works in a fast-paced environment with seasonal business and high-volume peak times of the year. </li> <li>Demonstrates high levels of reliability and integrity. </li> <li>Assists other departments by completing various data entry tasks.</li> <li>Outbound calls to ensure that orders are fulfilled in a timely manner.</li> </ul> <h2>Qualifications</h2> <ul> <li>High School Diploma or equivalent.</li> <li>1 or more year(s) of customer service experience.</li> <li>Exceptional customer service and negotiation skills that empower our team to delight customers at every interaction.</li> <li>Strong organizational skills with typing and data entry experience.</li> <li>Excellent written and verbal communication skills with a strong emphasis on fostering teamwork and building positive relationships with both colleagues and customers.</li> <li>Proficient in Microsoft Office including Excel, Word, and Access.</li> <li>Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.</li> <li>Applicants must not now, or any time in the future, require sponsorship for an employment visa.</li> </ul>