Customer Support Specialist - HCM

Rippling gives businesses a unified platform to manage HR, IT, and Finance. The Customer Support Specialist will provide expert guidance and swift resolutions to customer inquiries, ensuring a seamless experience with the company's platform.


Responsibilities

  • Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
  • Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
  • Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
  • Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
  • Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
  • Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
  • Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
  • Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction

Skills

  • Bachelor's degree
  • 0-3 years of work experience
  • Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (any 9-hour shift)
  • Demonstrated experience in problem-solving with attention to detail
  • Time management skills and ability to prioritize
  • Excellent communication skills, both written and verbal (in English)
  • Prior customer support experience
  • Prior experience of working during night shift

Benefits

  • Competitive salary
  • Benefits
  • Equity

Company Overview

  • Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.rippling.com.

    • Company H1B Sponsorship

  • Rippling has a track record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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