**Experienced Full Stack Product Manager – Customer Loyalty (Remote)**

At arenaflex, we're on a mission to revolutionize the way we think about customer loyalty. As a seasoned Product Manager, you'll play a critical role in driving business value, improving efficiency, and enhancing customer satisfaction through the development of innovative products. If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you. **About arenaflex** arenaflex is a cutting-edge company that's pushing the boundaries of innovation in the customer loyalty space. Our team is comprised of talented individuals who share a common goal: to create products that exceed customer expectations. With a strong focus on collaboration, agility, and customer-centricity, we're committed to delivering exceptional results. **Key Responsibilities** As a Product Manager at arenaflex, you'll be responsible for driving business value through the development of high-quality products. Your key responsibilities will include: * **Strategy & Planning (40%):** + Gain a deep understanding of customer and associate needs, both existing and potential, to deliver enterprise products that provide an unparalleled shopping experience. + Translate business goals and end-user needs into product strategy, communicating direction and product priorities to the development team, other matrixed teams, and third-party partners. + Identify goals, metrics, and analytics to determine product value, continually making recommendations and refinements to the product backlog based on learnings. + Conduct end-user research to help identify user stories and determine Minimum Viable Product (MVP). + Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities. + Monitor research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class. + Evaluate research and market analysis on industry innovations and technology platforms to recommend the best possible solution. * **Delivery & Execution (30%):** + Ensure product is aligned with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction. + Document, review, and ensure that all quality and change control standards are met. + Formulate, test, and refine assumptions and hypotheses through user research and testing. + Create, prioritize, and accept user stories, incorporating them into release planning. + Make product decisions that drive value on a daily basis. + Identify pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements. + Participate in standups, iteration planning sessions, product demos, and retrospectives. + Condense complex technical concepts into non-technical language for stakeholders. * **People (30%):** + Foster collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments. + Act as a proponent of modern software development practices. + Advocate for the end-user and stakeholder by empathizing with and understanding user needs and becoming the domain expert. + Regularly work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps. + Manage cross-functional team and stakeholder expectations to execute on product strategy, providing education to requestors to determine prioritization based on tangible benefits and/or user experience. + Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long-term strategy, which is used to prioritize short-term action. **Direct Manager/Direct Reports** You'll typically report to the Product Management Manager or Sr. Manager. **Travel Requirements** You'll typically require overnight travel less than 10% of the time. **Physical Requirements** Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. **Working Conditions** You'll be located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications** * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. **Preferred Qualifications** * 1-3 years of relevant work experience. * Experience working as a Product Manager in a modern software development-based enterprise environment. * Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment. * Experience working in a fast-paced, fluid environment where priorities shift on a regular basis. * Experience communicating with and influencing functional and technical team members at all levels in the organization. * Experience working as part of a collaborative, cross-functional, modern software design and development team. * Experience creating, prioritizing, and accepting user stories. * Experience conducting user research and testing to understand needs. * Experience identifying goals, metrics, and analytics to measure product value. * Experience conducting competitive research and analysis. **Minimum Education** * The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED. **Preferred Education** * No additional education. **Minimum Years of Work Experience** * 1 **Preferred Years of Work Experience** * No additional years of experience. **Minimum Leadership Experience** * None **Preferred Leadership Experience** * None **Certifications** * None **Competencies** * Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals. * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Cultivates Innovation: Creating new and better ways for the organization to be successful. * Customer Focus: Building strong customer relationships and delivering customer-centric solutions. * Drives Results: Consistently achieves results, even under tough circumstances. * Interpersonal Savvy: Relating openly and comfortably with diverse groups of people. * Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear. * Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. * Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. * Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations. * Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution. * Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. **What We Offer** At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Product Manager, you'll have access to: * Competitive salary and benefits package. * Opportunities for professional growth and development. * Collaborative and dynamic work environment. * Flexible work arrangements, including remote work options. * Recognition and rewards for outstanding performance. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you. Please submit your application by November 11th, 2024, through our website. Apply Job! Apply for this job