Front Desk Receptionist

<p>We are looking for a Front office agent to serve as our guest first point of contact and manage all aspects of their accommodation. </p><p>Hotel Front desk responsibility include( not limited to) register guests, managing reservations and providing information about rooms, rates and amenities as well as covering nights shifts also. </p><p>if you have a passion for hotel industry, deliver exceptional customer service, we\'d like to meet you. </p><p>Ultimately, you will help create a pleasant and memorable stay for our guests. </p><p>Responsibilities: </p><p>Perform all check-in and check-out tasks </p><p>Manage online and phone reservations </p><p>Inform customers about payment methods and verify their credit card data </p><p>Register guests collecting necessary information (like contact details and exact dates of their stay) </p><p>Welcome guests upon their arrival and assign rooms </p><p>Provide information about our hotel, available rooms, rates and amenities </p><p>Respond to clients\' complaints in a timely and professional manner </p><p>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests\' needs </p><p>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests </p><p>Upsell additional facilities and services, when appropriate </p><p>Maintain updated records of bookings and payments </p><p>Requirements: </p><p>Work experience as a Hotel Front Desk Agent, Receptionist or similar role </p><p>Experience with hotel reservations software </p><p>Understanding of how travel planning websites operate, like Booking and TripAdvisor </p><p>Customer service attitude </p><p>Excellent communication and organizational skills </p><p>You must have the right to work and live in the UK (work visa, pre-settled or settled status) </p><p>Benefits: </p><p>Competitive salary </p><p>28 days holiday /annum </p><p>Food and Beverage discounts </p><p>Meals on duty </p>