[Hiring] Inbound Retail Care Specialist @VXI Global Solutions

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Role Description

As a Customer Care Specialist, you’ll be the first point of contact for customers shopping online or reaching out to retail support. Your role is a blend of service and sales—focused on guiding customers through their buying journey, answering product-related questions, resolving concerns, and upselling solutions that enhance their experience.

  • Handle 30–40 inbound calls per day with professionalism and enthusiasm
  • Provide personalized product recommendations and complete transactions
  • Resolve customer inquiries efficiently while delivering exceptional service
  • Translate technical information into simple, customer-friendly language
  • Actively listen to identify needs and tailor solutions accordingly
  • Adapt to a fast-paced sales environment and evolving technology offerings
  • Maintain high energy and empathy in every interaction

Qualifications

  • Minimum 2 years in a customer-facing sales or service role
  • Bachelor’s degree preferred, or equivalent work experience
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and emotional intelligence
  • Ability to work independently and make confident decisions
  • Proficient in using digital devices (Mac, iOS, etc.)
  • Basic troubleshooting experience for common tech issues
  • Typing speed of at least 42 WPM with 95%+ accuracy
  • Digital media experience (music, photography, video) is a plus
  • Comfortable working in a dynamic, sometimes ambiguous environment
  • Flexible availability, including evenings, weekends, and holidays
  • Available to work shifts between 7:00 AM – 11:00 PM Central Time

Benefits

  • $17.31/hour pay
  • Full-time, 40-hour work week
  • 100% paid training
  • Medical, dental, vision & life insurance options available
  • Referral bonus: Earn $20 on every paycheck per active referral—no cap!
  • Exclusive phone plan: $25/month for unlimited talk, text, and data (up to 5 lines)
  • Career advancement and skill development opportunities
  • Remote work benefits: Save time, money, and energy from home

Remote Work Requirements

  • Private Workspace: A quiet, dedicated workspace with no distractions.
  • Ergonomics: A comfortable desk setup with all necessary equipment.
  • Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
  • Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.
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