[Hiring] Member Engagement Coordinator @Senture

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Member Engagement Coordinator (MEC) at Senture, you’ll be part of a mission-driven team focused on improving access to care for members. This position centers around making high-volume outbound calls to engage members, selling the benefits of a free in-home or virtual health evaluation, and scheduling appointments with licensed providers.

  • Make an average of 50 outbound calls per hour using an automated dialer system
  • Utilize pre-approved scripts to ensure consistent and accurate communication with members
  • Overcome objections using effective rebuttals
  • Utilize multiple systems to schedule providers for in-home or virtual evaluations
  • Meet daily performance metrics including appointments, calls, handle time, and productivity
  • Participate in peer side-by-side coaching as needed
  • Follow HIPAA guidelines to protect member privacy

Qualifications

  • High School Diploma or equivalent
  • Desire to work in a results-driven outbound call center environment
  • Strong sales aptitude with a focus on earning monthly incentives
  • Motivated to achieve productivity goals with a strong work ethic
  • Excellent communication skills, friendly, and conversational with members
  • Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality
  • Proficiency in using multiple computer systems simultaneously
  • Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable
  • Authorized to work in the United States
  • Successful completion of pre-hire testing, background check, and drug screening
  • If hired, provide two valid, in-date IDs and proof of education during onboarding process

Requirements

  • Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms
  • Satellite, cellular, hot spot, or wifi connection is not acceptable on any program
  • Quiet and secure workspace free of distractions
  • Accountability for work schedules and compliance with security standards

Benefits

  • 2 weeks of paid, mandatory training with 100% attendance required
  • All equipment provided
  • Competitive benefits, PTO, growth, and development opportunities
  • Pay Rate: Base of $13.50 per hour, with scheduled raises up to $15 per hour after two years
  • Lucrative monthly incentive plan with top performers earning up to $1045.00 in incentives
  • Top ten MECs will qualify for an additional $250
Back to blog