Japanese Bilingual IT Support Engineer

Type: Permanent or Tempt(6month) to Hire
Title: Professional Services Engineer
Location: Santa Clara, CA 95050
Salary Range: $60,000 – 80,000 / Annual + Competitive Benefit
Working Hour: 9AM - 5PM
Benefit: Health Insurance (Medical, Dental, Vision), Holiday, PTO, 401k Corporate Match, Life Insurance.
Start: Immediately

*Bilingual Skill of Japanese & English is required.

Title:
Professional Services Engineer

Description of Responsibilities:

  • Configure internal-office server, PC, network, telephony hardware, and software for customers.
  • Perform on-site installation of server, PC, network, telephony hardware, and software for customers.
  • Perform troubleshooting for remote & on-site server, PC, network, telephony hardware, and software for customers.
  • Provide support for server, PC, network, telephony hardware, and software administration to customers.
  • Perform installation and troubleshooting at site. (Required business trip.)
  • Compose and issue work records and project records of installation and configuration for each customer.
  • Report and archive actual solution and countermeasure of troubleshooting for future reference.
  • Report the status of each project and troubleshooting progress to your team/project leader.
  • Perform product research and market trend analysis as requested by your team leader.
  • Draft proposal and/or quotation for customers as requested by your team leader.
  • Control projects, vendors and sub-contractors for delivery and completion of projects on time.

Qualification:

  • Over 2 years of relevant work experience is required.

Technical Qualifications :

  • Maintain the following latest standards of technologies to provide appropriate IT-solutions which meets the customer’s requirement.
  • Microsoft, Citirx, VMware and other major software vendor's product.
  • Cisco, Fortinet, Palo Alto and other major network vendor's devices.
  • Unix/Linux, Windows server operation and maintenance.
  • Security software and solutions for servers and PCs.
  • Local and Wide Area Network technologies.
  • Virtualization and storage technologies.
  • Japanese Language is Nessesary

Reporting:

This position reports to Manager, department of Professional Services. Others will be designated by President & CEO if necessary.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • Do you now or will you in the future need any types of visa support?
  • How fluent is your Japanese?

Education:

  • Bachelor's (Preferred)

Experience:

  • IT support: 2 years (Preferred)

Language:

  • Japanese (Preferred)

Ability to Commute:

  • Santa Clara, CA 95050 (Preferred)

Ability to Relocate:

  • Santa Clara, CA 95050: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Santa Clara, CA 95050

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