Lead Guest Experience Associate

Job Summary
Milea Estate Vineyard is seeking a hospitality-driven Lead Guest Experience Associate to help guide daily tasting room and wine shop operations.

This role leads by example on the floor while remaining actively involved in guest service and sales.

What You’ll Do

Guest Experience Leadership

• Lead guest check-in and seating flow
• Monitor service pacing and guest satisfaction
• Resolve minor guest concerns in the moment
• Support wine club and bottle sales
• Maintain positive energy and hospitality standards

Shop Operations Support

• Execute opening and closing procedures
• Monitor daily reservations
• Maintain shop presentation and cleanliness
• Assist with restocking and merchandising
• Answer phones and emails to guest inquiries

Team Support

• Support team members during service
• Communicate service issues to management
• Help uphold service standards and sales goals

What We’re Looking For

• Hospitality or retail experience preferred
• Strong communication skills
• Confidence discussing and recommending wine
• Positive attitude and team mindset
• Ability to work weekends and holidays

Compensation

• Hourly wage plus tips
• Performance-based commission opportunities

If you enjoy hospitality, wine, and creating exceptional guest experiences while growing into a leadership role, we would love to meet you.

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount

Work Location: In person