Partner Experience Manager

We are seeking an experienced business development manager to oversee the development and evolution of partner-facing systems, products and experiences. This role combines project leadership with a strong focus on partner engagement, industry insights, and cross-functional alignment..
 

Partner Engagement & Insights

  • Conduct structured surveys to capture partner experiences, satisfaction levels, and areas for improvement.
     

  • Host discussions with key partners to gather qualitative insights, address concerns, and explore strategic opportunities.
     

  • Analyze findings to highlight gaps in the Global Payments–partner model and create data-driven recommendations for improvement.
     

  • Share improvements transparently with partners to reinforce trust and collaboration.
     

Industry & Market Intelligence

  • Track industry reports, competitor strategies, and emerging trends that may impact Global Payments and our partners.
     

  • Analyze key market indicators, including partner demand and regulatory shifts.
     

  • Share insights with internal sales teams to improve partner support and effectiveness.
     

  • Communicate relevant market shifts to partners, reinforcing Global Payments’ role as an innovative and forward-looking partner.
     

Internal Partner Team Support

  • Collect structured feedback from sales and partner development teams on partner experience, enablement resources, and challenges in supporting partners.
     

  • Analyze findings to identify trends, improvement areas, and actionable next steps.
     

  • Provide training, tools, and content to sales and partner development teams to ensure they are equipped to effectively support partners.
     

  • Act as a bridge between partner-facing teams and internal stakeholders to close gaps and drive improvements.
     

Collaboration & Roadmap Execution

  • Align with Sales, Marketing, and Product teams to turn partner and market insights into actionable initiatives.
     

  • Translate business requirements into engineering plans that improve the overall partner journey.
     

Team Leadership & Delivery

  • Lead and coach cross-functional teams
     

  • Foster a culture of quality, agility, and continuous improvement.
     

  • Ensure timely delivery of initiatives that drive measurable value for partners.

The above represents the expected $90,000 - 100,000 range for this job requisition . Ultimately , in determining your pay , we'll consider your location , experience and other job related factors.

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