Parts Advisor

Join the Novus Automotive Family at Clarington Kia!

Since opening our doors, Clarington Kia has prioritized exceptional customer service, earning an enviable reputation among our customers. For our team, it's always about putting the customer first and we are dedicated to exceeding expectations and consistently delivering more.

As we continue to grow, we have a fantastic opportunity for a Parts Advisor to join our growing team. If you have a passion for the automotive industry and enjoy building strong relationships with customers – we want to hear from you!

Meet Novus Automotive: In 2024, we launched a forward-thinking dealership brand that encompasses six dealerships across the Durham Region, including Clarington Kia. We are Novus Automotive, dedicated to reshaping the relationship between dealerships and drivers by crafting seamless experiences that bring peace of mind to the road.

Position Overview:

At Clarington Kia, the Parts Advisor is responsible for providing support to wholesale and retail customers, as well as internal departments. This position will play a pivotal role in ensuring customer satisfaction in the parts department, building relationships with suppliers, managing incoming and outgoing inventory, and maintaining accurate documentation.

What You'll Do:

• Sell parts to customers over the retail counter, over the phone, or via email. Provide price quotes and other related parts information as needed, carrying out sales promotions as they arise.
• Assist in parts ordering from manufacturers and aftermarket vendors, parts retrieval from stockroom, stocking, returns, and maintaining all parts inventory to ensure that technicians are provided access to the appropriate parts for each repair.
• Document and review files regularly to keep track of back-orders and return-to-vendor items.
• Promote retail and wholesale sales by building relationships with external customers and maintaining positive relationships with all suppliers.
• Handle customer complaints immediately and follow guidelines for interacting with customers to ensure maximum customer satisfaction.
• Perform other related duties as requested by management.

What You Bring:

• 2+ years of experience in a retail auto parts department role.
• Proficiency in PBS Dealer Management System would be considered an asset
• Strong communication and interpersonal relationship-building skills
• Valid Ontario Class ‘G’ Driver’s License
• Exceptional customer service skills

What We Offer:

• Paid Time Off: 5 paid personal days, 3 weeks of vacation time (increased to 4 weeks after 5 years and 5 weeks after 10 years), 2 paid volunteer days, 3 paid bereavement days, and 5 paid new parent leave days.
• Comprehensive Benefit Plan: Enrolment in our comprehensive benefit plan starting on day one.
• Competitive Compensation: $40,000 annual base salary plus bonus incentives.
• Training and Development: Access to training and development programs and ongoing management support.
• Employee Perks: Special discounts on vehicles and services across Novus Automotive

We thank you for your interest in employment with Clarington Kia, however, only applicants selected for an interview will be contacted.

Please note, this posting is intended to fill an existing vacancy within our organization.

Novus Automotive is committed to providing accessible employment practices that are following the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please contact HR@novus.auto.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Bowmanville, ON L1C 5M2: reliably commute or plan to relocate before starting work (required)

Experience:

• Kia dealership: 1 year (preferred)
• PBS Dealer Management System: 1 year (preferred)
• Auto Parts Counter: 2 years (required)

Licence/Certification:

• Ontario Class G Driver's License (required)

Work Location: In person