Job Title: Electronics Quality Control Technician

Location: FREDERICK, MD, 21702

Job Summary:

Responsible for checking electronic devices for quality control/assurance and verifying sales lists to ensure accuracy in sales listings.

Duties and Responsibilities:

• Troubleshoot, diagnose, and verify quality of refurbished electronic equipment.
• Perform routine audits on departments, reports, and equipment.
• Demonstrate understanding of service policies and procedures.
• Perform quality checks on a range of ITAD equipment.
• Refurbish and repair equipment as needed.
• Accurately document and keep detailed records of all work-related activities.
• Provide support as requested by the manager.
• Stay abreast of changes in IT equipment technology.

Qualifications:

• 2+ years of hands-on experience performing device testing and electronics repair.
• Broad experience with general IT devices, test equipment, and hand tools.
• Excellent organizational skills and ability to work with limited supervision.
• Ability to communicate effectively with various levels of employees and customers.
• Proficiency with computers and software.

Education/Experience:

2+ years of hands-on experience performing IT device testing and electronics repair.

Knowledge, Skills, and Other Abilities:

• Knowledge of warehouse operations and protocol.
• Ability to understand verbal and written instructions.
• Ability to provide excellent customer service.
• Knowledge of Cosmetic grading of devices, and R2v3 rec codes is preferred.
• Understanding of MDM systems and other types of locks on devices is preferred. (BIOS, Intune, iCloud, etc.)

Physical Demands:

The employee must regularly lift and/or move up to 55 pounds.

Work Environment:

The employee will be located in a warehouse environment.