[Remote] Dedicated Operations Technical Account Manager - TS/SCI Clearance Required
Note: The job is a remote job and is open to candidates in USA. Red Hat is the world’s leading provider of enterprise open source software solutions, and they are seeking an experienced Dedicated Operations Technical Account Manager to provide operational support for a key government customer. The role involves hands-on administration and integration guidance for Red Hat OpenShift Container Platform, ensuring platform stability and successful upgrades while advocating for the customer within Red Hat.
Responsibilities
- Execute Day 2 Operations: Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters, ensuring platform stability and successful upgrades
- Onsite Presence & Mobility: Work onsite daily, alternating duties between Aurora, CO (approx. 70%) and two other local secure facilities in the Denver/Boulder area (approx. 30%) as mission requirements dictate
- Proactive Issue Prevention: Perform technical reviews and share knowledge to proactively identify and prevent issues before they impact mission-critical operations
- Customer Advocacy: Gain a deep understanding of the customer's technical infrastructure, hardware, and strategic goals to serve as their primary advocate within Red Hat
- Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex technical issues
- Guidance: Provide advice and guidance to customers about their current and future Red Hat products, specifically focusing on container orchestration and cloud-native solutions
- Case Management: Manage customer cases, maintain clear and concise case documentation, and deliver value to customers by documenting and sharing learnings through a defined knowledge management process
Skills
- Active Top Secret/Sensitive Compartmented Information (TS/SCI) U.S. Government clearance is required
- 5+ years of Linux system administration experience, with specific hands-on experience in Red Hat OpenShift administration (Day 2 Ops), including installation, upgrading, and troubleshooting
- Strong understanding of container orchestration (Kubernetes), container registries, and micro-services architecture
- Prior experience in a support, development, engineering, or quality assurance organization, particularly within the public sector
- Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely
- Ability to manage multiple issues and projects with an eye for detail and shifting priorities
- Valid driver's license and willingness to commute between multiple customer sites in the Denver/Boulder area
- Willingness to provide after-hours coverage (on-call duty) as needed
- Bachelor's degree in a technology-related discipline
- Red Hat Certified Engineer (RHCE) or Red Hat Certified Specialist in OpenShift Administration
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Company Overview
