[Remote] Installation Manager Remote West Virginia

Note: The job is a remote job and is open to candidates in USA. Andersen Corporation is a leading company in the window and door industry, committed to delivering exceptional experiences. The Installation Manager will oversee the installation process, ensuring customer satisfaction and efficiency while managing resources and workforce effectively.

Responsibilities

• Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and customer service
• Research and/or develop new processes to increase efficiency and Homeowner satisfaction
• Regularly visit Homeowner work sites to audit and execute existing and new processes
• Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations
• Execute recruiting efforts as needed to meet workforce requirements
• Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate
• Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations
• Executes the safety initiative of the installation process associates to ensure safe practices are in place and are followed
• Ensure that all regulatory training required is completed as appropriate
• Participate as a team member on the CORO Safety Committee
• Ensure that all regulatory procedures and/or requirements impacting the installation process are met
• Executes supply chain function strategy within the branch with oversight responsibility of shipping, receiving, and purchasing
• Responsible for ensuring corporate purchased program and vendor relationships are utilized appropriately to ensure compliance and cost containment
• Directly supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions
• Participate, as a team member, with the CORO Leadership Team, to ensure alignment and open and timely communication
• Manage independent contractors (including contracts, selection and training) to ensure that appropriate installation process capacity exists
• Routinely works directly with Homeowners to resolve installation process issues
• Directly manage all associates involved in the installation processes

Skills

• Four - year degree or an equivalent combination of education and experience
• Valid driver's license with acceptable accident and moving violation motor vehicle record
• A minimum of 7 years of work experience in home improvement or other closely related field
• A minimum of 5 years of direct supervision experience
• Strong written and verbal communication skills
• Ability to work and lead in a team environment
• Previous P&L responsibility
• Knowledge of applicable building codes and construction techniques
• Previous work experience recruiting and managing independent contractors

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities
• PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

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