[Remote] People Experience Program Manager, Employee Listening & ERGs
Note: The job is a remote job and is open to candidates in USA. Instacart is transforming the grocery industry, inviting the world to share love through food. We are seeking a Program Manager to enhance our Employee Resource Group program, ensuring effective collaboration and support for ERG leaders and communities across our remote workforce.
Responsibilities
- Own, evolve, streamline, and maintain the operating rhythms necessary to support ERG programming - enabling them to function seamlessly
- Responsible for the application, election, and training of ERG leads, tracking and delivery of key projects that contribute to the ERG programs success
- Developing cross-functional processes/trackers/tools for events, communications, and key moments, and communicating regularly with partner teams
- Enabling and ensuring great collaboration between ERGs across the company, and amplifying their effectiveness to lead to better outcomes
- Set standards for collaboration and optimizing information flows for the program (what is our goal, why is it important, and when, where, how we meet, communicate, and decide)
- Zoom in and zoom out, to see how all the moving parts should tie together, and systemize them into a functioning program aligned to a single set of goals
- Make clear process documents and regularly iterate on processes to ensure you are a “one-stop-shop” for streamlining the connections between ERG leads and business teams, particularly for events, communications, and key moments
- Meet regularly with ERG leads and ERG members to communicate key priorities, align on progress, and build relationships
- Be an empathetic listener to concerns raised within communities, protect safe spaces, and provide key insights to the business
- Be the facilitator of listening and understanding employee needs and sentiments across a diverse workforce and helping leaders respond appropriately
- Surface insights and employee experience themes around various facets of identity to leadership in order to bring our core value of “Go Far Together” to life
- Drive transparent and effective communication to business partners regarding program progress, flags and decisions
Skills
- Experience in setting and executing progressive people and workplace strategies, and building inclusive spaces enabling employees to do their best work
- 5+ years proven experience in program management. Work independently to define and contain complex problems, prioritize effectively, and deliver quickly
- Experience creating and driving program processes which enable smooth execution, continuous improvement, and minimal waste
- Outstanding stakeholder management, verbal and written communication skills with the ability to interact with technical and non-technical global, cross-functional groups
- Exceptional emotional intelligence, judgment, and ability to cope with emotional content, difficult conversations, and issues of identity, trauma, and belonging
- High attention to detail and ability to distill complex ideas into clear guidance and communications
- Ability to maintain order, focus and calm in times of ambiguity, emotion, stress, or changing priorities
- Able to influence outcomes and people without reporting lines
- Have a roll-up-your-sleeves and get the work done attitude
- See the glass half full and be pragmatically optimistic
- Experience in HR and ERG program management
- Experience managing people, policies, and/or HR strategy
- Experience managing across a broad and varied client group
Benefits
- New hire equity grant
- Annual refresh grants
Company Overview
Company H1B Sponsorship
