[Remote] Sales Specialist Contact Center (NA Commercial East)
Note: The job is a remote job and is open to candidates in USA. Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. They are seeking an experienced Sales Specialist with expertise in contact center technologies to drive awareness and sales of Zendesk’s CcaaS platform across the commercial segment.
Responsibilities
- Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities
- Engage with vendors and delivery partners to align on best practices and sales strategies
- Assist with running customer discovery calls and managing deal progress across the territory
- Partner with AWS and Amazon Connect AEs to work backwards from customer requirements
- Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership
- Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs
- Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies
- Represent Zendesk for Contact Center at regional events and conferences
Skills
- Minimum 7 years of experience in cloud contact center sales
- Proven experience in channel sales
- Technical expertise in Zendesk and Amazon Connect is advantageous
- Ability to work autonomously and as part of a fast-paced team
- Experience selling at the C-level
- Proven track record in achieving sales targets
- Proven ability to proactively pursue new business opportunities
- Strong communicator - great writer, speaker, and listener
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to lead transformational contact center initiatives leveraging cutting-edge technologies.
Company Overview
Company H1B Sponsorship
