[Remote] Salesforce Support Analyst

Note: The job is a remote job and is open to candidates in USA. Aledade is a public benefit corporation that empowers independent primary care practices to deliver better care to patients. The Salesforce Support Analyst will provide advanced support for the Salesforce platform, manage service cases, and collaborate with various teams to ensure platform reliability and user satisfaction.


Responsibilities

  • Own and manage incoming Salesforce Service Cases related to incidents, service requests, and enhancements
  • Ensure timely triage, prioritization, resolution, and communication with business users in accordance with SLAs and support standards
  • Handle daily Salesforce Admin requests including user management, profiles, permission sets, roles, queues, validation rules, flows, page layouts, and reports
  • Provide configuration-level fixes and enhancements while ensuring alignment with platform governance and security standards
  • Assist in debugging, unit test failures, deployment issues, and post-release defects across lower and higher environments
  • Support CI/CD pipelines, sandbox environments, and release activities including validation, smoke testing, and deployment verification
  • Collaborate with DevOps teams to investigate and resolve build failures, deployment errors, and environment synchronization issues
  • Create and maintain support documentation, standard operating procedures (SOPs), and user-facing knowledge articles
  • Identify recurring issues and recommend process and automation improvements to reduce support volume and improve platform stability

Skills

  • Holds a BS/BTech degree (or higher)
  • 2+ years of experience supporting enterprise Salesforce platforms
  • Experience with Salesforce Administration, including security, automation, and configuration
  • Proven experience managing Service Cases, incidents, defect triage, and user support in an enterprise environment
  • Experience working in Healthcare, Financial Services, or other regulated industries
  • Exposure to DevOps tools, source control, and automated testing frameworks
  • Strong customer service mindset with excellent communication and stakeholder management skills
  • Practical Salesforce development experience with Lightning Web Components (LWC)
  • Experience in CI/CD pipelines, sandbox strategies, and release management processes
  • Troubleshooting skills across configuration, code, integrations, and data layers

Benefits

  • Flexible work schedules and the ability to work remotely are available for many roles
  • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
  • Robust time-off plan (21 days of PTO in your first year)
  • Two paid volunteer days and 11 paid holidays
  • 12 weeks paid parental leave for all new parents
  • Six weeks paid sabbatical after six years of service
  • Educational Assistant Program and Clinical Employee Reimbursement Program
  • 401(k) with up to 4% match
  • Stock options
  • And much more!

Company Overview

  • Aledade is the largest network of independent primary care, enabling clinicians to deliver better patient outcomes and generate more savings revenue through value-based care. It was founded in 2014, and is headquartered in Bethesda, Maryland, USA, with a workforce of 1001-5000 employees. Its website is https://www.aledade.com.

    • Company H1B Sponsorship

  • Aledade, Inc. has a track record of offering H1B sponsorships, with 19 in 2025, 11 in 2024, 7 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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