[Remote] Strategic Account Advisor, Spruce

Note: The job is a remote job and is open to candidates in USA. Zillow is a leading real estate platform in the U.S. seeking a Strategic Account Advisor to enhance their Contract-to-Close offering. This role involves managing the sales process, supporting account leaders, and ensuring excellent customer experiences throughout the sales cycle.


Responsibilities

  • Manage and drive the day-to-day sales process, including opportunity tracking, stage progression, risk/issue calls, and follow-up actions from pipeline reviews and business activities
  • Lead end-to-end deal support: schedule meetings and demos, coordinate with Operations and Product, resolve issues, and ensure completion of key tasks
  • Build and maintain concise sales collateral (one-pagers, case snapshots, slide excerpts) using brand templates, and manage version control in shared libraries
  • Oversee the legacy-client process for an assigned portfolio: triage requests, diagnose needs, coordinate with Operations for resolution, and document learnings to prevent recurrence
  • Continuously learn and iterate on the Spruce pitch to ensure readiness for client-facing interactions
  • Experiment with and implement strategies to drive greater adoption and earn more of our clients’ business

Skills

  • 3+ years in sales operations, strategic account support, customer success, or program coordination, with demonstrated ownership of end-to-end workflows and cross-functional coordination
  • Able to work with intermittent supervision; you turn ambiguous requests into structured plans, set timelines, and drive outcomes
  • Clear, executive-ready communicator with strong writing and presentation skills for both internal and external audiences
  • Proficient with Google Workspace, CRM systems (Salesforce preferred), and basic reporting
  • Skilled in maintaining and auditing performance metrics; adept at pulling data and applying metrics to guide strategy and execution
  • Client-first mindset with a process-centric approach; you focus on delighting clients by documenting, standardizing, and improving how work gets done
  • Strong organizational skills, bias for action, and reliable follow-through across multiple priorities
  • Experience in real estate services (title/escrow, mortgage), transaction coordination, or adjacent professional services
  • Light design aptitude for sales collateral (Slides, Canva/Figma) with comfort presenting to mixed audiences
  • Familiarity with enablement and scheduling tools (e.g., Highspot, Gong, Calendly) is a plus

Benefits

  • Equity awards based on factors such as experience, performance and location

Company Overview

  • Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group. It was founded in 2005, and is headquartered in Seattle, Washington, USA, with a workforce of 5001-10000 employees. Its website is http://www.zillow.com.

    • Company H1B Sponsorship

  • Zillow has a track record of offering H1B sponsorships, with 179 in 2025, 150 in 2024, 171 in 2023, 256 in 2022, 239 in 2021, 195 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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