[Remote] Trust & Safety Specialist - ModSquad / Adobe Brand Rep
Note: The job is a remote job and is open to candidates in USA. ModSquad is a customer experience services company that is growing and seeking a Trust & Safety Operations Agent for Adobe. The role involves handling day-to-day operations of the child safety program, content moderation, and abuse reporting while ensuring compliance with Adobe's safety policies.
Responsibilities
- Review, analyze, and report sensitive, illegal content in accordance with Adobe’s child safety policies and guidelines
- Review, analyze and action abuse reports and handle proactive content moderation workflows
- Escalate urgent or high priority requests to the Trust & Safety Policy and Ops team and leadership
- Develop efficient processes, documentation, metrics, and training programs
- Identify trends and process and/or tooling improvements
- Communicate effectively with a diverse audience
Skills
- Full-time (40 hrs/week) based in San Francisco with 2-3 days in the office per week required
- Willingness to work weekend shifts
- Prior experience working with a high volume of work and managing matters from end-to-end, preferably in the legal or tech industry
- Experience and ability to review disturbing, illegal content objectively, quickly, and accurately including CSAM (child sexual abuse material)
- Detail oriented, analytical, and highly organized
- Has a positive attitude and is a great team player
- Has excellent judgment and knows when to escalate tough calls to management and Legal
- Exceptional interpersonal skills with a great sense of humor, a growth mindset, and a commitment to professionalism
- Familiarity with Adobe products and services is a plus
Company Overview
