Retail Banking Specialist

Job Description:Retail Banking Specialist

In the capacity of a Retail Banking Specialist the individual functions as a crucial interface between customers and TD, employing financial expertise and a consultative approach to help customers address their banking needs and achieve financial well-being. This involvement is essential in fostering business growth through the identification of TD solutions that empower customers to fulfill financial aspirations and strengthen their association with TD.

Qualifications:

  • Possessing either a high school diploma or a GED credential demonstrates educational achievement post secondary-level studies.
  • A track record of over one year in customer service or sales (volunteering, educational experience, or military service may be considered as substitutes).
  • Teller experience preferred.
  • Completion of teller training is a necessity.
  • Favorable qualities include adeptness in customer interactions and imparting product information.
  • Proficient in organizational capabilities; skilled at handling numerous responsibilities in rapid-paced situations.
  • Demonstrating strong communication skills through precision, simplicity, and constancy.
  • Skill in prioritizing duties, meeting time constraints, and working self-sufficiently.
  • Exhibiting strong discernment and skillful at finding solutions adeptly.
  • Proficient in navigating Microsoft Office tools.
  • Notary License preferred.

Physical Requirements:

  • Sedentary job roles involve prolonged periods of sitting with little to no breaks for physical activity
  • Managing multiple responsibilities at once - Continuous
  • Working with traditional office equipment without breaks - Consistent
  • Prompt reactions to noises - Unceasing
  • Sitting - Frequent
  • Standing - Frequent
  • Walking - Occasional
  • Maneuvering carefully in cramped settings - Now and then
  • Periodically carrying items that are 25 pounds or less
  • On an infrequent basis, handling loads over 25 pounds
  • Squatting - Occasional

Key Responsibilities:

Building Customer Engagement and Nurturing Relationships: This wording emphasizes the action-oriented approach of developing customer engagement while nurturing long-term relationships:

  • Cultivates customer rapport by showcasing knowledge of products and attentively addressing customer needs.
  • Engages in dialogues to pinpoint more needs and offer help or guidance.
  • Provides product suggestions that align with the needs of customers, underlining the unique attributes and benefits they offer.
  • Leverages CRM platforms to identify solutions in advance, support assessments, and initiate outbound sales efforts.
  • Resolves customer problems and errors on their own, escalating if needed.
  • Nurtures effective collaborations and simplifies detailed or intricate data.
  • Involves in interacting with customers, providing services, and offering advice to ensure TD's pledge of authentic customer engagement is met.
  • Involves customers in discussions about loan products and supports in capturing application data.
  • Takes on the role of a customer supporter, giving proactive recommendations for saving time and cutting costs.
  • Provides a unique and personalized experience for each customer interaction.

Customer Experience and Service Excellence revolve around offering exceptional services and ensuring customers have a positive interaction with a brand:

  • Ensures a remarkable customer journey by delivering service, guidance, and emphasizing relationship development.
  • Contributes to TD's customer service strategy by establishing confidence, providing consultative help, and proposing proactive suggestions.
  • Provides a higher level of assistance for customer queries or concerns.
  • Acts as a lobby leader by organizing the movement of clients, greeting them, and aiding in identifying their demands.
  • Instructs customers on digital and self-service choices that are in harmony with their preferences.
  • Demonstrates actions that ensure a human touch in service delivery beyond expectations.

Sales & Solutions:

  • Understands the needs of transactions and informs clients about self-service channels, digital resources among them.
  • Builds relationships with partner bankers to ensure the effectiveness of referrals.
  • Engages in activities related to loans as this position conforms to the definitions of Mortgage Loan Originator specified in Regulation Z and the SAFE Act.
  • Teller activities involve the day-to-day tasks and transactions performed by bank tellers, such as handling deposits, withdrawals, and providing customer service
  • Teller duties encompass tasks such as cashing checks, depositing funds, withdrawing money, and transferring finances.
  • Complies with fraud prevention processes and operational regulations.
  • Processing Customer transactions necessitates the completion of teller training upon employment.

Teamwork & Culture:

  • Contributes as a dedicated team member, cultivating a supportive work environment that motivates excellence, inventiveness, and partnership.
  • Develops expertise and takes part in sharing insights and information.
  • Participates in the management of performance, developmental tasks, and progression in one's career.
  • Communicates effectively about progress and important updates before they are requested.
  • Promotes the establishment of a fair, diverse, and inclusive workplace atmosphere.
  • Functions as a brand advocate within the company and in interactions with the public.
  • Implements coaching feedback to drive improvement in performance.
  • Embraces change positively.
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