Retail Sales Associate

Position: Sales Associate

Department: Retail

The Greenbrier Sales Associates are responsible for providing excellent guest service and meeting monthly sales goals.

Primary Responsibilities:

· Acknowledge guests in a friendly and helpful manner within 30 seconds of their entry into the shop always with a smile

· Be able to anticipate guest needs

· Convey enthusiasm and a genuine sense of interest in the guest

· Achieve hourly and monthly sales goals

· Maintain a professional attitude with sincere desire to please our guests

· Be able to work one on one with our guests

· Become an expert about the merchandise offered in the shop to build credibility and increase sales.

· Be able to work in a fast-paced environment and multi-task while being attentive to guests

· Build rapport with guests and identify their needs by listening and asking open-ended questions

· Suggest items that meet the guest’s needs and explain the features and benefits of the item offered

· Be able to keep the shop attractively merchandised and well stocked

· Maintain good housekeeping standards in shop and storage area

· Be able to follow the Greenbrier Retail Business professional dress code

· Be able to operate a Point of Sale system and handle cash, room charges and credit cards

· Work well as a part of a team

· Take initiative without supervision

· Must be detail oriented and have good organizational skills

· Must have a passion to sell and work in the service industry

· Be able to adapt to change and perform other duties as needed

Normal working hours:

Shop hours 9am to 9pm or 10am to 11pm

· 8 hour shifts

· Flexible working hours, shifts vary

· Available weekends and holidays

· Hours may change for special events

Past work experience:

· At least 6-12 months sales experience required

Education Requirements:

· High School Diploma or equivalent

Communication Skill Requirements:

· Ability to read, write and follow instructions

· Ability to effectively communicate with guests, team members and management

· Ability to communicate in a friendly, positive and professional manner

· Ability to communicate on the telephone using The Greenbrier telephone standards

· Must be a good Listener

Technical Requirements:

· Ability to use and understand The Greenbrier Point of Sale Retail system

· Basic computer skills

· Basic math functions such as addition, subtraction, multiplication and division.

· Ability to use a calculator and calculate percentages

Physical requirements:

· Standing for 8 hours

· Constant moving, talking, listening, hearing, reaching, lifting at least 30 pounds, kneeling, climbing ladders

Required Supervision:

· Must be able to work independently with little or no supervision

· The ability to communicate and take direction from Retail assistant managers, Retail managers and Directors.

Job Type: Seasonal

Pay: From $12.56 per hour

Benefits:

• Employee discount

Work Location: In person