Trainee Customer Service Advisor

**Overview** **Duties** - Accurately perform data entry tasks to maintain up-to-date customer records and information. - Utilise effective phone etiquette to engage with customers professionally and courteously. - Analyse customer needs and provide appropriate solutions or alternatives. - Communicate clearly and effectively in English. - Upsell products or services where appropriate to enhance customer experience and satisfaction. - Collaborate with team members to address complex customer issues and improve service delivery processes. - grow your knowledge of company products, services, and promotions to provide accurate information to customers. **Requirements**: - Proven experience in a customer service role is preferred but not essential. - Excellent verbal and written communication skills in English. - Data entry skills with attention to detail. - Work as part of a team effectively and communicate clearly. - Demonstrated ability to upsell products or services effectively. - A friendly, patient, and professional demeanour when interacting with customers. Join us in delivering exceptional service while developing your career in a supportive environment! **Job Types**: Full-time, Permanent, Temp to perm Contract length: 12 months Pay: £16,700.00-£27,000.00 per year **Benefits**: - Company events - Company pension - Employee discount Schedule: - Day shift - Monday to Friday - No weekends - Overtime Work Location: In person Reference ID: Cupar/trainee/Front of house