Transportation Services Representative

<p>Welcome to the State of Oregon's transportation team! We are currently seeking a dedicated and customer-focused individual to join us as a Transportation Services Representative. In this role, you will be responsible for providing exceptional service to our community by assisting with various transportation needs and inquiries. The ideal candidate will have a strong background in customer service and possess excellent communication skills. If you are passionate about helping others and have a desire to make a positive impact in our state, we encourage you to apply for this exciting opportunity. Serve as the primary point of contact for all transportation inquiries and concerns from the public, providing timely and accurate information and assistance. Demonstrate a strong understanding of transportation policies, procedures, and regulations in order to effectively address customer needs. Utilize excellent customer service skills to create a positive and welcoming environment for all customers. Maintain a thorough knowledge of current and upcoming transportation projects and initiatives in order to inform and educate the public. Respond to and resolve customer complaints and issues in a timely and professional manner. Collaborate with other team members and departments to ensure a seamless and efficient customer experience. Provide support and assistance to individuals with special transportation needs or accommodations. Utilize various communication channels including phone, email, and in-person interactions to assist customers. Continuously seek opportunities to improve and streamline transportation services for the community. Follow all state and departmental policies and procedures to ensure confidentiality and data security.</p><p>State of Oregon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>